Shipping Policy
Welcome to Coffee Machine Smart. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly delayed.
Shipping Methods & Delivery Times
We work with trusted shipping carriers to ensure reliable delivery of your coffee machines, grinders, accessories, and related products.
Estimated Delivery Times
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (where available)
- International Shipping: 7–15 business days depending on destination and customs clearance
Delivery estimates may vary due to carrier delays, weather conditions, customs processing, or high order volumes.
Shipping Rates
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Free shipping promotions may be offered on selected products or minimum order values.
- Additional charges may apply for oversized items or remote delivery locations.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Tracking information typically becomes active within 24–48 hours.
International Shipping
We ship to many countries worldwide.
Please note:
- International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.
- Customs processing times may affect delivery schedules.
- Some countries may have restrictions on certain products.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
Coffee Machine Smart is not responsible for:
- Delays caused by incorrect or incomplete shipping addresses
- Lost packages due to customer-provided address errors
- Orders returned by carriers due to failed delivery attempts
Damaged or Lost Packages
If your order arrives damaged or is lost during transit:
- Contact the shipping carrier immediately to file a claim
- Keep all packaging materials and damaged items
- Take clear photos of the package and product
- Contact our support team for assistance
We will do our best to help resolve shipping-related issues.
Shipping Restrictions
We currently do not ship to:
- Certain restricted international regions
- P.O. Boxes for oversized equipment
- APO/FPO military addresses in some cases
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our website: